The PDF download is available as soon as you pay, and an e-mail with a clickable download link is sent out to your registered e-mail address upon purchase (please check your spam folder). It will also be available in your library on the website.

To download from the e-mail: Click on the red writing in the download column to open your PDF document. Save it to a folder on your computer. Open with Adobe Reader.

To download from the website: You can download again at any time. Log in to your account and head to the ‘downloads and orders’ button (top right of the screen). Your purchases are kept in a library that you can access at any time under your login name, and re-download as many times as you require. Open with Adobe Reader.

If you need further help Diane has a video to explain how to download, open and print PDF patterns here: https://youtu.be/AAm4SkbyEGg

To print correctly always use Adobe and print at 100% scale. All patterns from every designer should be printed using Adobe, never directly from  a phone or a browser, as that will often (and sometimes randomly) amend the size of the pattern piece to fit the size of the sheet of paper you are printing on in your own country – (different countries have different sized paper).

For full details of how to print a pattern at the correct size please watch: https://youtu.be/AAm4SkbyEGg

You probably already have Adobe Reader, but if not, you can download it for free – (including for iPads) at http://get.adobe.com/reader/

Yes, you can– click to choose your own currency on the right-hand side bar or the very top left of the website.

It’s all automatic so if payment goes through the e-mail goes out to you immediately (please check your spam folder) and the pattern purchase link opens on your screen too.

The download is available instantly – however in a small number of cases your own bank can hold a payment and return it to you. Spencer Ogg do not have visibility of your order until a payment arrives.

Please allow an hour for your own bank procedures and then recheck your account to make sure your payment went through – it may have been returned to you. Please try again from a different browser or device if this is the case.

If your payment has been confirmed and you still cannot locate your order by e-mail or by logging into your account, please e-mail sales@spencerogg.com we normally reply within 24 hours max.

Yes, you may sell individual items made using Spencer Ogg patterns which are handmade by you, we always appreciate a credit to the pattern where possible. Mass production or third party production is prohibited.

The front page of any Spencer Ogg pattern which includes a video tutorial will state what page of the document the video link can be found – its normally at the top of page three!

Open the document on your device and click on the link to open the video  (don’t copy and paste or type into your browser).

The link to Spencer Ogg video tutorials is only available upon payment for a pattern – they are not freely visible to all on YouTube.

The video tutorial is for your private viewing with the purchased pattern, it may not be shared in any part or form and no links may be published.

Only those patterns that state ‘video tutorial included’ include a video link. Earlier Spencer Ogg patterns do not have a video tutorial and are sold at a lower price, they have fully illustrated steps all the way through so hopefully you shouldn’t need a video.

Jump on the Facebook Group and ask any questions if you get stuck at any point to ask for help: https://www.facebook.com/groups/spencerogg

If you are having any problems with opening or viewing a video, please check the following:

No. Spencer Ogg patterns and tutorials, including the free ones, are protected by copyright law and cannot be shared or sold by others. This includes sharing printed or digital copies of the instructions, pattern pieces or video links, selling our patterns, or using our images without permission. Anyone interested in using our patterns must individually purchase them.

Diane invests a lot of time and effort into designing patterns and supporting her customers, and is grateful to those who respect this by obtaining them legally. Your support allows Diane to continue creating!

The Spencer Ogg Facebook group is free to join. Ask for any help you need with making a Spencer Ogg pattern and share your photos and chat with like-minded bag makers: https://www.facebook.com/groups/spencerogg

If you are having any technical difficulties logging into your account, send an e-mail to sales@spencerogg.com from your registered e-mail address with details of any issue. We normally answer within 24 hours.

Digital items aren’t eligible for returns, refunds or exchanges because of the nature of these items. Purchasing an instant download means you consent to waiving the right to any cancellation period. However please contact us if you have any issues, we are always happy to give support on a case-by-case basis.

If you purchase a pattern twice by mistake, please contact us. We can issue a refund within the first 14 days of purchase, or a credit on your account after that time.

Yes, Diane makes patterns that are all domestic machine friendly and she only works with domestic sewing machines.

If you wish to teach a class from any Spencer Ogg pattern or tutorial you must seek prior approval. Each class member must purchase a copy of the pattern, discounts are available for groups. Please e-mail sales@spencerogg.com for details.

Unauthorised distribution of Spencer Ogg copyrighted materials is a criminal offense and will give rise to a claim for damages.

There are three authorised licenced acrylic template makers for Spencer Ogg patterns:
UK: Drumrae Designs: https://www.facebook.com/drumraedesigns

US & Canada: www.etsy.com/shop/AdamandCarolynCreate

Australia and New Zealand: https://www.brymaxxprecision.com.au/?ref=DIANESPENCEROGG

We don’t offer SVGs at present, but it’s something we are working towards in the near future.

Generally yes, but please seek approval first whether it is a free or paid Spencer Ogg tutorial.

Because Spencer Ogg include a video that is only available with purchase, we kindly request no tutorials to be filmed before 6 months of a new release.

Diane makes patterns that are domestic machine friendly and only works with domestic machines. She has the Atelier 7 (Skyline 7 in the US) and reviewed it here:

https://www.spencerogg.com/sewing-machine-review-janome-atelier/

For clarity – Diane is now sponsored by Janome who supply her sewing machine – however this was a personal choice after using numerous brands over many years. Any information she gives about machines or any products used is truthful and honest from her own experience, good or bad.

Advice on which sewing machine to purchase:

Domestic: A domestic machine is a good all-rounder if you are sewing many different projects as it has a variety of different stitches including buttonholes, zig zag and even decorative stitches. If you are choosing a domestic, go to a local dealer to try a few – make sure it will sew through 7 or eight layers of fabric with ease.

Industrial: An industrial machine will only have straight stitch but it will sew through many more layers and are a great purchase for serious bag-makers who have the space, and you can pick them up second hand quite cheaply.

Use the search bar at the top of the website. Click the small magnifying glass icon, type in a few keywords related to what you’re looking for, and press enter.

Please head over to my Terms & Conditions page